Refund policy

Return & Refund Policy

Last Updated: September 28, 2026

At 797 Apparel, we want customers to be satisfied with their purchases. This policy explains when returns and refunds may be available.

Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must generally be:

* Unworn
* Unwashed
* Unaltered
* In its original condition
* Free from damage, stains, odors, or other signs of use
* Accompanied by the original order information

Items That Cannot Be Returned

For hygiene and product-condition reasons, certain items may not be eligible for return if they have been worn, washed, altered, damaged, or otherwise used.

Sale, clearance, custom, or promotional items may have different return conditions if those conditions are clearly stated at the time of purchase.

Defective or Incorrect Items

If you receive an item that is defective, damaged during fulfillment, or different from what you ordered, contact 797 Apparel as soon as possible.

Please provide your order number and, when appropriate, photographs showing the issue. We will review the situation and determine an appropriate resolution, which may include a replacement, exchange, or refund.

Refunds

If a return is approved, the refund will generally be issued to the original payment method after the returned item is received and inspected.

The amount of the refund may depend on the reason for the return and the applicable terms shown at the time of purchase.

Original shipping charges are generally non-refundable for customer-requested returns unless otherwise stated or required by law.

Return Shipping

For returns caused by a customer changing their mind, ordering the wrong size, or another reason that is not the fault of 797 Apparel, the customer may be responsible for return shipping costs.

If 797 Apparel sent the wrong item or the item is defective or damaged due to our fulfillment, we will work with the customer on an appropriate resolution.

Refund Processing

Once an approved return is received and processed, refunds will be submitted to the original payment method. The time it takes for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee that an order can be canceled after it has entered the shipping process.

If an order is canceled before shipment and a refund is due, the refund will be processed as required by applicable law.

To request a return or ask about a refund:

Email: 797apparel.usa@gmail.com
Phone: 913-787-6132

Please include your order number and a description of the issue.

Legal Rights

This policy does not limit any consumer rights or remedies that cannot legally be waived under applicable federal or state law.